Terms of service.

Maude Salon has set the following policies in place in order to serve all guests with the highest standard of quality possible.

Cancellation Policy

When booking your appointment at Maude Salon, a credit card will be required to secure your reservation. Our front desk confirms all services 3 days prior to the appointment, as a courtesy to our guests. If you have decided to forego one of your scheduled services you must inform Maude beforehand. Should you need to cancel, reschedule, or alter the services you are booked for we kindly ask for 48-hours notice by calling our Front Desk during business hours. This notice allows us to fill your reserved space with guests from our waiting list. Appointments cancelled or rescheduled with less than 48-hour notice will be charged 100% of the reserved service amount. If you are sick or have had a recent exposure to COVID-19, please inform Maude, and your cancellation fee may be waived. Exemptions will be made on a case by case basis at the discretion of Maude’s Management.

Please keep in mind that it is your responsibility to remember your appointment dates/times, and to inform Maude’s front desk of any contact information changes that may prohibit the receipt of confirmation emails, text messages, or phone calls.

Tardiness

If you are running late for your appointment, you must call the salon in advance to inform the front desk. While we will do our best to accommodate you, your scheduled services may need to be adjusted. If you are more than 15 minutes late to your appointment, your services may need to be forfeited completely and rescheduled. Appointments forfeited due to tardiness are subject to the 100% cancellation fee.

Refunds and Redos

Maude Salon does not offer refunds for services. If you are not happy with the results from your service you must contact Maude within 10 days of the service date. Maude is happy to make adjustments to the original service in order to satisfy you. This courtesy is not to be confused with changing your mind. While we are happy to make these adjustments for any errors in quality, if your request is deemed unreasonable, or outside of the original service expectations set by your stylist during consultation, Maude will not be held responsible. Any errors in quality that are a result of information withheld from your stylist during the consultation are not covered under the redo policy. Maude will not be held responsible for accelerated fading of color due to improper at home care. Maude Salon reserves the right to refuse services to guests that we feel are abusing the redo policy.